Refund & Returns Policy

Last Updated: May 2026

At Alok Udyog, every order is manufactured according to custom specifications approved by the client. Due to the customized nature of packaging products, refunds and returns are handled under the following conditions.

1. Customized Manufacturing

Most products manufactured by Alok Udyog are customized according to:

Dimensions
GSM
Burst factor
Printing artwork
Structural specifications
Quantity requirements

Because of this, products cannot generally be returned once production has been completed.

2. Eligible Cases for Replacement or Resolution

A replacement or corrective action may be considered if:

Delivered products significantly differ from approved specifications
Material defects are identified
Incorrect quantities are supplied
Manufacturing defects exceed agreed tolerances

Supporting evidence including photographs, videos or inspection reports may be requested.

3. Reporting Timeline

Issues must be reported within:

48 hours of delivery for visible defects
7 days for specification-related concerns

Claims submitted beyond this period may not be eligible for review.

4. Inspection Process

Alok Udyog reserves the right to:

Inspect the products
Request samples
Conduct internal quality verification
Review approved purchase order specifications

Resolution decisions will be made after review.

5. Non-Eligible Situations

Refunds or returns may not apply in cases involving:

Approved artwork errors
Minor manufacturing variations within tolerance
Damage caused after delivery
Improper storage or handling by customer
Delay claims caused by external logistics conditions

6. Refund Processing

If a refund is approved:

Refunds will be processed through the original payment method
Processing timelines may vary depending on banking channels
Partial refunds may apply based on order review

7. Contact Information

For refund or quality-related concerns:

Alok Udyog

Email: info@alokudyog.com Phone: +91 XXXXX XXXXX